Terms & Conditions

The Terms and Conditions set out below constitute the entire agreement between us and shall prevail over any previous terms and conditions, agreements or understanding. 

 

DELIVERY 

 

Any delivery date given by My Doris Ltd is a best estimate (from date of payment, not the date of order) and is non-binding. All carriage prices, unless otherwise stated, are subject to VAT. Please note that deliveries may be subject to delay for reasons outside our control. Carriage charges will be calculated at checkout or for larger or bulky orders agreed prior to delivery. 

 

Mainland UK Delivery 

Our minimum carriage paid* order is £400 net.  

For new customers, the minimum first order value is £250 net. Subsequent minimum order value is £150 net. 

 

Isle of Wight and Scottish Highlands Delivery 

Our minimum carriage paid* order is £500 net.  

For new customers, the minimum first order value is £250 net. Subsequent minimum order value is £150 net.  

 

Northern Ireland Delivery  

Our minimum carriage paid* order is £500 net.  

For new customers, the minimum first order value is £250 net. Subsequent minimum order value is £150 net. We will require your EORI Number before booking shipping. 

 

Offshore Delivery, including Channel Islands, Isle of Man, Orkney Islands and Southern Ireland 

Minimum first order value is £250 net. Subsequent minimum order value is £150 net. 

Our shipment terms are ex works (EXW) although carriage to a customer’s chosen location can be arranged. The cost of this will be passed to the customer and import responsibility lies with the customer. We will require your EORI Number before booking shipping if applicable. 

 

*Carriage paid does not include pallet deliveries e.g., bulky items and large deliveries 

 

 

 

ALL CUSTOMERS 

 

We reserve the right to reject any application or order that we feel is not ‘bona fide’ trade and to refuse any prospective customer if their location is determined to be detrimental to the trade of an existing customer. 

We aim to provide postcode exclusivity for our customers; a postcode will not be secure if you do not order regularly (at least every 6 months). The radius of postcode exclusivity will vary depending on location and density and is solely at the discretion of My Doris Ltd. There may be instances where, by prior arrangement, a postcode can be shared where 2 customers stock different ranges e.g., Jewellery and Homeware.  

 

At trade shows it is not always possible to complete postcode checks for potential customers, in these cases the postcode check will be completed after the trade show and the potential customer will be advised as soon as possible of the outcome.  

 

We will supply online only customers at our discretion, pending approval of the website on which our products will be sold. Images of our products for websites and social media can be downloaded from our website with no permission needed. 

 

You are only authorised to sell our goods at addresses and/or websites that we have previously agreed.  

 

If you plan to change any of your details including but not exclusive to your name, email, contact number, address etc you must notify us before the change takes place. 

 

ORDERS 

 

By placing an order with My Doris Ltd, you are agreeing to our terms and conditions of sale.  

Minimum order quantities may apply per shop.  

 

Customers have 14 days to complete their purchase before the draft order will be removed from the system. Goods are only reserved and sent to be processed once paid for.  

 

We can accommodate customers that wish to place forward orders by prior arrangement within a reasonable period. Orders of “special order” items are at the discretion of My Doris, subject to a minimum order quantity. 

 

When placing an order at a Trade Show, we will inform you of products that are currently in production and would delay the delivery of your order. We will make every effort to simplify your order, whether this means splitting it or setting a later delivery date once the out-of-stock product is available. Please note we cannot allocate the stock within your order until we have received payment.  

 

Whilst every effort is made to send complete orders, we reserve the right to make part deliveries. In the unlikely event that we are unable to send items, we will put these on backorder. We will stay connected with you about when backordered items are due to be sent out, so that you have an opportunity to add to the backorder. If we do not hear from you within a week about adding to your order, we will send the items out to you. You may incur a carriage charge, depending on how many items you add to your backorder, this will be discussed prior to you completing payment for your order. 

 

For orders that contain a mixture of pre-order items and in-stock items, we can split the order into 2 shipments at the customer's request. This second shipment will not incur an additional carriage charge. Please note, we do not offer this facility to shipments outside of the United Kingdom, including shipments to the Channel Islands.  

 

We reserve the right to charge for any additional shipments made as a result of splitting an order into multiple shipments. 

 

RETURNS 

 

No goods may be returned without prior consent. All returns must be sent via Royal Mail second class delivery. 

Any goods that you wish to return must be in their original packaging, with their labels attached and unmarked 

 

 

 

DAMAGES 

 

Despite our quality assurance efforts, damages can occasionally occur in production or transit and order processing errors can be made. Please inspect all goods carefully upon receipt and notify us of damages to deliveries within 2 working days so that we can raise a claim with the courier company. We ask that you send a clear photo of any damages to info@mydoris.co.uk . 

 

My Doris will be liable for clear manufacturing defects, and we will replace or credit these. Please notify us within 6 months of receiving your goods if there are any defects in your delivery. Defects discovered outside of this 6-month notification period may not be credited or replaced. My Doris will not be liable for any defects caused in-store or by customers.  

 

PRODUCTS 

 

Our recommended mark up on all products is 260% 

 

We reserve the right to alter prices and products if necessary. Products and ranges are constantly being updated and may differ from those pictured or previously ordered. Embellished products are bespoke and made to order (customised) and therefore delivery times can vary. Bespoke and customised goods are not subject to cancellation rights. The risk in the goods shall pass to the customer on completion of delivery. Title to the goods shall pass to the customer once payment in full (cleared funds) has been made to My Doris Ltd. 

 

 

 

 

BRANDING POLICY 

 

We will not supply to stockists with “Doris” or “My Doris” in their name. 

My Doris products cannot be amended/changed/edited by our stockists. This includes making any alterations to the labels and packaging which may make them look like they have been designed/manufactured by the stockist. 

 

If you plan to change any of your details including but not exclusive to your name, email, contact number, address etc you must notify us before the change takes place. This is for brand protection and postcode exclusivity. 

 

 

CONTACT/PAYMENT DETAILS 

 

Payments 

We accept the following credit/debit cards for UK customers: Maestro, Mastercard, Visa and Visa Debit and must be made in GBP. 

Please make BACS transfers to: 

Account Name:                         MY DORIS  

Bank:              Santander 

Sort Code:              09-01-29 

Bank Account Number: 42582797 

Swift:              ABBYGB2L 

IBAN: GB80ABBY09012942582797 

All bank charges to be paid by customer. 

Company Details 

My Doris Ltd - 2 Enterprise Park, Etna Road, Bury St. Edmunds, England, IP33 1JZ 

Registered in England No. 12189235  

VAT No. GB 278 0125 06 

Phone Number: 01842 247010 

Email: info@mydoris.co.uk 

 

 

 

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